Some very interesting points were mentioned in the article:
- The college does not give college e-mail accounts, and not all students check e-mail while on campus
- Students who were locked down were communicating with the press on blogs
- Students also used Twitter to communicate with each other and the outside world during the incident
The head of the college's security said they would typically try to limit the information released during such emergencies. But they just couldn't do it. Too many people were able to text and access social networking sites to let others know what was happening. It became clear that the college had to take control of the situation by sending out accurate, rumor-dispelling facts to keep the public aware and alert, but calm.
The lesson of this story is that if YOU don't take the initiative to control the information, others will. There is literally no way to stop people from jumping on Twitter, Facebook, or their blog and to tell everyone online about an emerging incident. Cell phones, iPhones, and Blackberries are everywhere. With an emergency broadcast communications system like Alerts Made Easy in place, you can quickly distribute the right information and show that you are in control, aware, and prepared.As a result of this incident, the college's security team will likely be monitoring blogs, Twitter feeds, and other sites when future emergencies occur. This way, they can respond to false information in real time and keep the public informed of the threats, or non-threats, that are present.
If you haven't already considered monitoring social networking sites in your emergency communications plan, it's time to do some strategic thinking!